Category Archives: Organizational Culture

Leadership and Support

By “support” I mean sitting on the same side of the table as someone else, being able to empathize and to respect the person’s dignity and individuality. It means serving as an advocate who genuinely believes in this person and is willing to help, even if it involves challenging feedback and straight talk. To me, […]

Not Deep Enough

It often seems plain that the problems of organizations are really just the problems of us unwilling to go deep enough. Deep enough into seeing things from others’ perspectives (whether customers or staff or peers) and deep enough into our own “stuff,” as well — the stuff that gets in the way of effective leadership. […]

How to Have a Strategy for Change

Think of “strategy” as having a perspective, an agenda if you will, about how things could be better. When I’m helping a manager think about what those things are for a department in a more or less traditional hierarchy, I like to employ a kind of systems map that illuminates different aspects of the work […]

Leadership Feedback, Leadership Wounds

In one way or another, leaders are always receiving feedback. Sometimes it is from the voiced reactions of people at a meeting they are guiding. Sometimes it is more formal, for example from a staff survey or 360 degree appraisal process. As a consultant and coach, I’ve noticed a fairly common pattern in the process […]