Category Archives: Listening

The Tender Spot

I am designing a new leadership workshop and recently I asked a friend and colleague for some feedback about the design. As we reviewed the materials and exercises, he stopped at one point and said, “I think you are going too fast here. What you are asking people to share about themselves in this part […]

Do You Know Who You Are?

Take your basic interpersonal conflict as an example. The issue is the way she treats me or he treats me. Why doesn’t he or she treat me better? On the surface, it’s not at all about what I might do differently, but what the other person ought to be doing or not doing. This is […]

Leadership and Support

By “support” I mean sitting on the same side of the table as someone else, being able to empathize and to respect the person’s dignity and individuality. It means serving as an advocate who genuinely believes in this person and is willing to help, even if it involves challenging feedback and straight talk. To me, […]

How to Talk to Each Other About Each Other

Over the years, working with both individuals and teams, the challenge recreates itself again and again: we fail to talk to each other about each other. We’d rather handle whatever difficulties we face in our relationships at work in almost any other way. “Separate the problem from the people,” says the guru, yet I’m here […]