Do You Know Who You Are?

Take your basic interpersonal conflict as an example. The issue is the way she treats me or he treats me. Why doesn’t he or she treat me better? On the surface, it’s not at all about what I might do differently, but what the other person ought to be doing or not doing. This is […]


Leadership and Support

By “support” I mean sitting on the same side of the table as someone else, being able to empathize and to respect the person’s dignity and individuality. It means serving as an advocate who genuinely believes in this person and is willing to help, even if it involves challenging feedback and straight talk. To me, […]


The Mean Turn

There are times when I might unknowingly frighten or intimidate another person. And there are times when another person might also unknowingly frighten or intimidate me. This awareness causes me to think about human disconnections, how they arise and how we must address them, for all too often, unaddressed, they move us backwards towards becoming […]


Not Deep Enough

It often seems plain that the problems of organizations are really just the problems of us unwilling to go deep enough. Deep enough into seeing things from others’ perspectives (whether customers or staff or peers) and deep enough into our own “stuff,” as well — the stuff that gets in the way of effective leadership. […]