Driving Fear Out of the Workplace The Dynamics of Fear 1. The Experience of Fear 2. Cycles of Mistrust 3. Defining a Trust-Based Workplace
How Fear Operates in Organizations 4. Patterns of Threat, Triggers of Mistrust 5. Undiscussables: Secrets That Everyone Knows 6. The Repercussions of Speaking Up 7. The High Cost of Fear
Strategies for Building a High-Trust Workplace 8. Acknowledge the Presence of Fear 9. Pay Attention to Interpersonal Conduct 10. Value Criticism: Reward the Messenger 11. Reduce Ambiguous Behavior 12. Discuss the Undiscussables 13. Collaborate on Decisions 14. Challenge Worst-Case Thinking
A Future of Trust 15. In the Midst of Change 16. People Are Ready for a Workplace Without Fear
The Courageous Messenger
Everyday Acts of Courage 1. Welcome to This Book 2. Courageous Messengers 3. Messengers and Tough News 4. Becoming a Skilled Messenger
Finding the Courage 5. Courage Is an Inside Job 6. Know Your True Message 7. Know Your Real Motivation 8. Assess Your Risk 9. Understand Your Yes-Buts 10. Make a Decision
Acting with Courage 11. Get Ready for the Conversation 12. Open the Conversation 13. Present Your Message and Motivation 14. Talk About Your Message with Your Receiver 15. Wrap Up the Conversation 16. Follow Through
The Tough Cases 17. Do You Have a Tough Case? 18. Get Ready for a Tough Case 19. Talk with Your Receiver in a Tough Case Sustaining the Courage 20. How Did It Go? What Did You Learn? 21. The Messenger's Transformation 22. Changing the Organization by Speaking Up
The Messenger's Tool Box Personal Exercises Basic Communications Skills When You Are the Receiver of Tough News When You Cannot Deliver Your Message in Person Summary of Tips for Messengers
This Raft of Self
This personal book of meditations and photographs is a gift to all those who visit this website or my weblog. The book explores my own journey of self-development and self-knowledge through inter-connected passages expressing a natural process of unfolding awareness. The path takes me to a new understanding of what it means to discard old roles in favor of a deeper, truer connection to the world.
After downloading, you can display the book best in Adobe Reader. You should set the Page Display (in the "View" menu) to "Two-up" and also "Show cover page during two-up." This will produce a file with even numbered pages on the left and odd numbered pages on the right. If you need a copy of Adobe Reader, you can get it free here.
Signed, personalized hard-bound copies of this book are available for USD $120. Signed, personalized soft cover copies are USD $80. Please contact me directly if you would like one.