Category Archives: Trust

On Organizational Anger

There is a form of organizational anger that all leaders need to understand. It is not the hostile outburst of an aggrieved staff member, though this may be a symptom just as a shooter in a public place can be a symptom of a broader social despair. It is not the same as dealing with […]

The Other Contagion: Mistrust

Under any circumstances how people perceive they are being treated by their employers either creates greater or lesser trust. The coronavirus pandemic naturally stirs up and may drastically heighten whatever level of trust is part of an existing workplace environment — depending on what the leaders do. A lot has been made of ensuring adequate […]

On Workplace Depersonalization

I have been thinking a lot lately about workplace depersonalization. Let me give you a couple of examples. True stories. I go for a doctor’s appointment and am sitting in the waiting area while others check in. One of the receptionists says to an older, incoming patient: “Oh, hello! It’s so nice to see you! […]

Awkward Leadership

Among the many emotions associated with leading others, one is hardly mentioned: awkwardness. And yet, time and again, the places where things can change are in the awkward moments, made up of social discomfort, imprecise words and tensions that we hope sometimes too desperately are on their way to being overcome. We can think of […]