Category: Trust

Forces of Destruction (and the Daily Triumph of the Human Spirit)

I learned the term “forces of destruc­tion” many years ago from W. Edwards Dem­ing, the late man­age­ment guru who great­ly enlarged this coun­try’s under­stand­ing of qual­i­ty — in prod­ucts and services…and the life of peo­ple at work. He used the term to denote all the ways we are con­di­tioned to com­pete against one anoth­er, and… Con­tin­ue read­ing Forces of Destruc­tion (and the Dai­ly Tri­umph of the Human Spirit)

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Categorized as Trust

Three Kinds of Courage

Some years ago, I co-wrote a book called, Dri­ving Fear Out of the Work­place, regard­ing the dynam­ics of speak­ing up in orga­ni­za­tions. My co-author and I described typ­i­cal “undiscussable” issues – undis­cuss­ables being issues that peo­ple hes­i­tate to talk about with those who can do some­thing about the prob­lem – and how to approach them… Con­tin­ue read­ing Three Kinds of Courage

On Denial

As the year turns and I find myself reflect­ing about my work, what comes for­ward is the whole dynam­ic of denial by all of us in lead­er­ship roles and posi­tions. By denial I mean that we all too eas­i­ly push away uncom­fort­able or unac­cept­able truths. We push them away in a vari­ety of ways. I… Con­tin­ue read­ing On Denial

Addressing ‑2: What to Do When Team Trust is All But Gone

In my last post I offered a sur­vey on trust lev­els to help groups deter­mine how they are fair­ing as a team and what steps might help improve inter­nal rela­tion­ships. Of the lev­els described in the sur­vey, from +2, “Ide­al,” to ‑2 “Dis­in­te­grat­ing,” it is the ‑2 lev­el that rep­re­sents the most sen­si­tive chal­lenge. What… Con­tin­ue read­ing Address­ing ‑2: What to Do When Team Trust is All But Gone