How to Have a Strategy for Change

Think of “strat­e­gy” as hav­ing a per­spec­tive, an agen­da if you will, about how things could be bet­ter. When I’m help­ing a man­ag­er think about what those things are for a depart­ment in a more or less tra­di­tion­al hier­ar­chy, I like to employ a kind of sys­tems map that illu­mi­nates dif­fer­ent aspects of the work… Con­tin­ue read­ing How to Have a Strat­e­gy for Change

Relationships — Reciprocity and Conflict

Let’s say there is a scale of effec­tive relat­ing — it goes from high trust and col­lab­o­ra­tion at one pole to destruc­tive hos­til­i­ty at the oth­er. In between there are some inter­me­di­ary points, so that we get some­thing like the fol­low­ing. Please click on the graph to make it larg­er. What the graph dis­plays is… Con­tin­ue read­ing Rela­tion­ships — Reci­procity and Conflict