Category: Choices

Beneath the Surface

The oth­er day I went to a hos­pi­tal to com­plete some rou­tine blood tests. My appoint­ment was ear­ly in the day yet when I arrived a num­ber of peo­ple were already wait­ing. The recep­tion­ist could­n’t find my record on her com­put­er and it took a con­fer­ence of sev­er­al staff mem­bers to final­ly locate the order… Con­tin­ue read­ing Beneath the Surface

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The Woman Who Went to Work to Heal

I’m sure I’ve told the sto­ry before but it bears repeat­ing. Years ago, I was invit­ed to speak at a nation­al com­pa­ny con­fer­ence and it was stun­ning­ly dif­fer­ent from oth­er con­fer­ences I’d attend­ed. Instead of sit-down meals where atten­dees were served, food was avail­able all the time — you just had to get it for… Con­tin­ue read­ing The Woman Who Went to Work to Heal

Two Types of Leadership Action

In a recent con­ver­sa­tion with an exec­u­tive I found myself explain­ing the dif­fer­ence between what I spon­ta­neous­ly called “Type I” and “Type II” lead­er­ship action. Type I is when a leader inquires infor­mal­ly about the expe­ri­ence of peo­ple, say over a cup of cof­fee or part of hall talk, wel­comes a gen­uine­ly open exchange, learns… Con­tin­ue read­ing Two Types of Lead­er­ship Action

Plenty of Time to be Real

We all strug­gle with illu­sions. A man­ag­er decides her boss does not tru­ly under­stand the demands being placed on her team. The boss tells her he does see the over­load for her and asks that she eval­u­ate the sit­u­a­tion care­ful­ly; then for­mal­ly request what­ev­er kind of help she believes is need­ed. But she per­ceives this… Con­tin­ue read­ing Plen­ty of Time to be Real

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