It is one of those mornings when, too early, I find myself on a jet headed east from Seattle. Thankfully, though I am in the last row of coach at the window, there is a seat between me and the guy who sits down at the aisle. At least, I can stretch out my elbows.… Continue reading It’s an Ego Thing
Category: Listening
Accountability
I am convinced that “accountability” is one of the toughest, most confusing words in the English language. It’s tough because it is thrown around so frequently and easily as a catch-all criticism when things don’t go well. A mistake on the production floor? Hmmm. Must be lack of accountability by a machine operator, or maybe… Continue reading Accountability