Category Archives: Conflict

On Organizational Anger

There is a form of orga­ni­za­tion­al anger that all lead­ers need to under­stand. It is not the hos­tile out­burst of an aggriev­ed staff mem­ber, though this may be a symp­tom just as a shoot­er in a pub­lic place can be a symp­tom of a broad­er social despair. It is not the same as deal­ing with […]

Don’t try to change your organization; change the underlying forces that make it what it is

In the nine­teenth cen­tu­ry, Charles Lyell, a Scot­tish geol­o­gist, pro­fessed the rad­i­cal view that the same forces that shaped the Earth in the past were still oper­at­ing in the present moment. His the­o­ry chal­lenged the more palat­able the­o­ry at the time that geo­log­i­cal epochs end­ed in major, cat­a­stroph­ic events, such as species being wiped out […]

Inner Worlds, Outer Actions

At the sec­ond con­ver­sa­tion with a new client, she said to me, “I real­ly got the point of what you said in our first ses­sion. It was kind of, ‘Stop whin­ing and get back to work.’ ” This was way off. I’d said no such thing. This was clear­ly the inner world of the client act­ing out […]

On Blind Spots

If you must be strong, you’ll react every time you see your­self being weak. You will stamp out weak­ness by being espe­cial­ly strong, dis­play­ing what your strength looks like so even you can see it. This may well have side effects, includ­ing look­ing espe­cial­ly weak and self-cen­tered as you beat up on oth­ers. If you […]